24.1 Overview

AI Aid Agency offers a white-labeled Smart App designed for businesses to enhance customer experience through intelligent communication, automation, and CRM-like features. Subscription to the Smart App is available through three primary plans: Startup, Growth, and Enterprise.

Each plan includes a defined set of features, limitations, and responsibilities outlined below. Clients agree to these terms by subscribing to any Smart App plan.

24.2 Plan Comparison & Core Features

| Feature | Startup (\$1,500/mo) | Growth (\$2,500/mo) | Enterprise (\$3,500/mo) |

| -------------------------------- | -------------------- | ------------------- | ----------------------- |

| Branded UI | ✅ | ✅ | ✅ |

| Appointment Booking | ✅ | ✅ | ✅ |

| Smart Estimate Request | ✅ | ✅ | ✅ |

| Messaging Channel (AI or Human) | Basic \[See 24.3] | Advanced AI \[24.3] | Custom Logic \[24.3] |

| Call Option | ✅ | ✅ | ✅ |

| Live AI Chat Agent | ❌ | Basic GPT-4 | Advanced GPT-5 |

| Repeat Booking Flow | ❌ | ✅ | ✅ |

| Calendar Integration / Reminders | ❌ | ✅ | ✅ |

| Customer Profiles & History | ❌ | Basic \[24.4] | Advanced \[24.4] |

| Push Notifications | Basic Alerts | Custom Rules | Full Automation \[24.5] |

| Admin Dashboard | Standard | Standard | Advanced \[24.6] |

| Custom Branding / White Label | ✅ | ✅ | ✅ |

| Priority Support / Training | ❌ | ❌ | ✅ |

| AI Tuning & Reporting | ❌ | Basic \[24.7] | Advanced \[24.7] |

| Maintenance & Hosting | ✅ | ✅ | ✅ |

24.3 Messaging Channel Levels

* Basic: Simple two-way chat with limited AI replies for FAQs. Manual follow-up is often required.

* Advanced AI + Fallback: Enhanced responses with routing to humans when needed. AI pre-fills appointment details.

* Custom Logic: Dynamic routing by department, customer tier, or intent. Full AI-human hybrid communication.

24.4 Customer Profiles & History

* Basic: Contact info, booking history, and staff notes stored in-app.

* Advanced: Segmentation by behavior, location, tags, and predictive triggers. Integrates with CRM or email tools.

24.5 Push Notification Tiers

* Basic Alerts: Manually triggered notifications.

* Custom Rules: Triggered by business events (e.g., booking confirmations, estimates).

* Full Automation: Behavior-driven, AI-personalized rebooking, reminders, and upsell prompts.

24.6 Admin Dashboard

* Standard: View bookings, mark complete, add notes.

* Advanced: Multi-location filters, role-based permissions, data export, pipelines.
24.7 AI Tuning & Reporting

* Basic: FAQ and tone config, thumbs-up/down reviews, manual updates, response logs.

* Advanced: Embedding knowledge, A/B prompt testing, AI insights, lifetime value reports.

24.8 Data Ownership & Privacy

All customer data remains under the client’s ownership. AI Aid Agency is not responsible for:

* Customer data input errors

* Outages on third-party services (e.g., chat or AI engines)

* GDPR, TCPA, or other compliance enforcement on outbound messaging

24.9 Platform Restrictions & Fair Use

Clients must not:

* Attempt to reverse-engineer or copy Smart App components

* Resell access without prior written authorization

* Use the Smart App for unlawful or misleading communication

24.10 Setup, Support, and Access

* Standard setup time: 5-10 business days post-payment & intake form

* Enterprise clients receive onboarding call and training

* Priority support reserved for Enterprise Plan subscribers

24.11 Refunds & Cancellation

* All plans are month-to-month with 30-day cancellation notice

* No refunds issued for setup fees or unused features

24.12 Upgrades & Add-ons

* Plan upgrades available mid-cycle

* Feature add-ons (e.g., additional AI agents, integrations) quoted separately
24.13 Optional Additional Page/Screen Definitions
Standard Flow: The set of core screens included with your plan (e.g., Branded UI, Appointment Booking, Smart Estimate Request, Messaging Channel, Call Option, and any other features listed as “included” in your current plan). Additional Screen: Any new screen, modal, or distinct routed view that is not part of the Standard Flow and requires new design, logic, or data setup. See Section 24.16 for what counts as a screen. Complexity: A rating that determines the price tier of each Additional Screen, based on data, logic, integrations, and UI needs (see Appendix A). Revision: A round of changes requested by Client after an initial draft delivery. Multiple edits bundled together before we begin work again count as one revision round.
24.14 Optional Additional Page/Screen Pricing

Per-Screen Range: $200 – $500 USD per Additional Screen, determined by the Complexity rubric in Appendix A. Quoted Up Front: We provide a written estimate stating the target price and complexity tier before work starts on each Additional Screen. Bulk / Series Pricing: If multiple screens share the same layout, logic, and data structure (e.g., service types with identical forms), we may group-quote at a reduced effective per-screen rate. Grouping is at our discretion and will be documented in the estimate. Rush Fee: Work requested with a turnaround < 3 business days may incur a 25–50% rush fee, confirmed in writing prior to work. Currency & Taxes: All amounts are in USD and exclusive of applicable taxes; taxes will be added where required by law.
24.15 What’s Included in the Per-Screen Price

Screen Design & Build: Layout, styling aligned to your app’s current design system. Data Wiring: Connecting to existing Adalo collections (create/read/update/delete) and basic list/detail views. Basic Validations: Required fields, simple formatting checks. Standard Navigation: Linking into the existing app flow (one parent entry point + one success/exit path). QA & Fixes: See Section 24.22 for acceptance and warranty.
24.16 What Counts as a “Screen”

We count each of the following as one screen unless otherwise noted in your estimate: A new full-page view (e.g., a new form, a new list + detail pair when the detail uses Adalo’s default template). A modal or drawer with unique, purpose-built UI or logic. A list + custom detail combination counts as two screens when the detail requires custom logic or layout beyond Adalo defaults. A wizard/stepper counts as one screen per step if each step has distinct data bindings/logic. Variants (e.g., different states for success/error/empty) are included only if they share the same layout + simple state switching. If variants require unique logic/UI, they may be priced as separate screens and will be disclosed in the estimate.
24.17 What Does Not Count as a New Screen

Minor content edits (text, images) within an existing screen. Minor style tweaks (colors, spacing) within the same layout. Reusing a screen by duplicating it without structural, integration, or logic changes (e.g., the same template bound to a different static category) — subject to our confirmation. Note: If a “duplicate” requires new data structures, new integrations, conditional logic, or layout changes, it will be quoted as a new screen.

24.18 Exclusions (Typically Out of Scope for Per-Screen Pricing)

These are billed separately and disclosed before work starts: Complex integrations (third-party APIs, CRMs, payment gateways) beyond simple REST setup. AI features (chat agents, retrieval, tuning) beyond basic canned answers. Advanced workflows (multi-role permissions, multi-location routing, staged approvals). Custom components not achievable with Adalo-native features or standard marketplace components. Data migration from external sources. Localization/translation, accessibility retrofits beyond standard good practices. Analytics dashboards, exports, and KPI reporting (unless explicitly part of the screen).

24.19 Estimation & Approval Process

Discovery: You describe the new screen’s goal, data, and any special rules. Written Estimate: We send a short scope note with: Deliverables & assumptions Complexity tier (Low/Medium/High, mapping to $200/$300–$400/$500) Timeline window and any dependencies Price and (if applicable) rush fee Client Approval: Work begins only after written approval (email or in-app message) and invoice payment (see Section 24.21).

24.20 Changes During Build (“Scope Drift”)

If requirements change after work begins (e.g., new fields, new logic, integration added), we will: Pause, reassess impact, and issue a Change Order with an updated estimate. Resume only after approval. Timelines may shift accordingly. Small clarifications that do not add logic or new data sources are typically absorbed; we’ll confirm in writing if a change is considered “small.”

24.21 Payment Terms

Due Upfront: Additional Screens are billed 100% upfront based on the approved estimate. Non-Refundable Once Started: After we begin work (design or build), the fee is non-refundable. Suspension for Non-Payment: We may pause work or withhold delivery if invoices are unpaid after due date.

24.22 Delivery, Acceptance & Warranty

Draft Delivery: You receive a working draft in a staging environment or a video walkthrough. Revisions: Each Additional Screen includes up to 2 revision rounds within 7 calendar days of draft delivery. Additional rounds are billed at our hourly rate or re-quoted. Acceptance: A screen is deemed accepted when: You approve in writing, or 7 calendar days pass with no requested changes, or The screen goes live in production at your request. Warranty: We fix post-acceptance defects (bugs that deviate from the accepted scope) reported within 14 days at no cost. Enhancements, new logic, or third-party changes are not defects and will be quoted separately.

24.23 Client Responsibilities & Dependencies

Content & Assets: Provide final copy, images, and brand assets before build. Placeholder content beyond the draft phase may be billed as additional revisions. Access: Provide required credentials (Adalo, third-party tools) and test accounts in a timely manner. Timely Feedback: Feedback is due within 3 business days of our requests. Delays may extend timelines. Data & Compliance: You are responsible for the legality of content, consents, and data handling policies pertaining to your end users.

24.24 Technical Constraints & Performance

We design within Adalo platform capabilities and your current plan limits. If performance or platform limits require refactoring or external services, we will scope and quote separately.
24.25 Intellectual Property & Reuse
Your App Data/Design: You own your app’s data, content, and specific screen configurations delivered for your project once paid in full. Reusable Components/Patterns: We may reuse generalized techniques or code (that do not include your confidential data) across clients.
24.26 Confidentiality

We keep your non-public business information confidential and use it only to deliver the project.
24.27 Cancellation

You may cancel before approval with no charge. After approval/payment and once work starts, fees are non-refundable. If we must cancel for reasons beyond our control, we’ll refund any unearned portion and provide deliverables completed to date.
24.28 Disputes

We aim to resolve amicably. If unresolved, disputes will follow the governing law and venue stated in your Master Services Agreement or Subscription Agreement. If none exists, they will default to .
24.29 Validity & Changes

Per-screen quotes are valid for 14 calendar days from issuance. After that, scope and pricing may be re-evaluated. We may update this TOS from time to time; the version in effect at the time of your estimate will apply to that estimate.
Appendix A: Complexity Rubric (How We Price $200–$500) Low ($200) – Limited scope, no integrations Static or lightly dynamic content 1 data collection, basic create/read, minimal validation Simple UI, no conditional flows Medium ($300–$400) – Moderate logic or data 1–2 collections with relationships Conditional visibility or branching (e.g., show/hide fields) List + custom detail, or stepper with 2–3 simple steps Light third-party call (no auth or complex mapping) High ($500) – Heavy logic or integrations 3+ collections intertwined; complex filtering/sorting Multi-step forms with validation, calculated fields Third-party API with auth, response mapping, or webhooks Role-based access or per-location routing specific to the screen We’ll assign a tier and price before starting, and re-quote if the scope changes.
Appendix B: Examples Low Example ($200): A static “About Our Services” screen with contact CTA; a simple FAQ screen bound to one collection. Medium Example ($350): A “Service Request” stepper (Details → Photos → Confirm) with conditional fields; list of estimates with a custom detail view. High Example ($500): A “Warranty Claim” screen that validates purchase records, calls a third-party API for warranty status, logs results, and routes by location.
Appendix C: What to Expect in a Written Estimate Screen name and goal Wireframe or brief description of layout Data sources/collections used Logic/conditions and any third-party calls Complexity tier & price Timeline window and dependencies Assumptions and exclusions

AI Aid Agency reserves the right to update plan features, pricing, or policies with prior notice.