STILL NOT SURE?

Frequently Asked Questions

1. How long does it take to get everything up and running?

Typical timelines are:

Website Launch: 2–5 business days

Full System Buildout (including automation): 2–5 business days

Ads Campaign Launch (if selected): within 7 days of asset delivery

You’ll get a full onboarding timeline once we begin.

2. What do I need to provide before we get started?

We’ll need:

A completed onboarding form

Logo/brand assets (if available)

Domain access (for website & DNS setup)

Business email or Gmail (for sending setup)

Ad account or platform access (if using Ads Manager)

We provide easy step-by-step instructions for all of it.

3. Can I customize the website or automations after launch?

Yes! While we handle all the setup, your site and system are built in platforms you can access. You can make content edits, update images, or request custom changes anytime (some may require a scoped quote if beyond your plan).

4. Do I own my website and data?

You fully own your domain, branding, content, and all data collected (leads, contacts, bookings, etc.). The systems, automations, and templates we install are licensed to you for use under your active subscription.

5. What happens if I stop paying?

Access to the software, hosting, CRM, and campaigns will pause. We retain backups for a short time in case you resume. Ownership of your brand content and data remains with you.

6. Is there a contract or long-term commitment?

All services are month-to-month unless you request a custom agreement. You can cancel anytime with no penalties. We keep you because of performance—not paperwork.

7. What if I already have a website or CRM?

No problem. We can:

Rebuild your site within our system for performance

Integrate or migrate existing contact lists

Use your current domain and email setup

8. What platforms do you use?

We build and manage systems inside the GoHighLevel platform, allowing for:

Smart website hosting

Built-in CRM

Calendar booking

Automations (SMS, email, calling)

Google Reviews Campaign

Ads Manager (for campaign setup and optimization)

9. What if I want to run ads across multiple platforms?

Each ad campaign is designed for one platform at a time. If you want to run the same campaign on Facebook, Instagram, and Google, they’ll count as separate campaigns. You can always add more ad campaigns based on your tier or as an add-on.

10. Do you guarantee leads or sales?

We can’t ethically guarantee sales (no one can), but we do guarantee:

A fully functional, conversion-optimized system

AI-powered review strategy

Professional campaign setup (if using Ads Manager)

Strategy and optimization support

Most clients begin seeing results within the first month.

11. How is your SEO different from other agencies?

We focus on foundational SEO—fast-loading pages, optimized metadata, proper headings, and keyword structure. Unlike typical agencies, we also pair this with automated review generation and smart call-to-actions to improve trust and conversions—not just rankings.

12. How does your AI chatbot work?

The chatbot uses trained prompts to handle:

FAQs

Lead capture

Appointment booking

Call/SMS follow-up (in some plans)

It’s customizable, branded to your business, and runs 24/7. You can upgrade to more advanced logic or integrations if needed.

13. What happens to unused ad budget?

Unused ad budget from a campaign can roll over and be applied to a newly purchased campaign, as long as it's activated within 30 days. Budgets are non-refundable and non-transferable.

14. Can I upgrade or downgrade my plan later?

Absolutely. You can move between Basic, Standard, and Pro tiers based on your business needs. We’ll adjust billing and services accordingly.

15. Do higher-tier plans stack all features from lower tiers (like strategy calls or campaign limits)?

No. When a plan says it includes "everything in [lower-tier plan]," it means you’re getting access to the same types of features—but at an upgraded or expanded level. Features like strategy calls, ad campaign limits, or CRM access do not stack.

For example, if the Basic plan includes 1 strategy call per month, and the Standard plan includes 2 per month, the Standard plan provides 2 total—not 1 from Basic + 2 from Standard.

📌 Clarification: Overlapping features are upgraded—not added together. Your plan includes the highest available version of each feature, not multiples.

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