Privacy Policy

Effective Date: April 12, 2025

AI Aid Agency ("we", "our", or "us") values your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you interact with our Website, Services, and third-party platforms like GoHighLevel and Stripe.

🔍 What We Collect

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide through:

Website forms and lead capture tools

Booking systems

Email opt-ins and automations

Customer service inquiries or service sign-ups

Online transactions through Stripe (via GoHighLevel)

This may include:

Full name, phone number, email address

Business name, industry, or goals

Payment method details (via Stripe – we do not store card information ourselves)

IP address, device/browser type, usage analytics

Communication history and behavioral preferences

🧠 How We Use Your Information

We use your data to:

Fulfill and manage service agreements, invoices, and bookings

Process payments securely via Stripe

Communicate about your account, updates, and scheduled services

Improve the performance of our Website and marketing tools

Send promotional messages (only when legally permitted or consented)

All usage is based on lawful grounds: contract fulfillment, legitimate interest, or your explicit consent.

🔐 Data Storage and Security

Your information is stored securely through:

GoHighLevel CRM

Secure cloud-based storage platforms

Integrated third-party tools with strong security measures

Stripe processes payment information directly. We do not store or access your full card details — they are handled by Stripe in accordance with PCI-DSS compliance standards.

We apply encryption, access restrictions, and secure protocols but cannot guarantee 100% security of online data transmission.

📤 Sharing and Disclosure

We do not sell your data.

We may share it only with:

Third-party service providers (e.g., Stripe, analytics, email delivery, CRM support)

Legal authorities when required (e.g., to comply with laws, subpoenas, or protect our rights)

All third parties are bound by data protection agreements and confidentiality obligations.

🌐 Third-Party Tools and Links

Our Website and marketing tools may include links or integrations with platforms like Google, Meta (Facebook), TikTok, or others. These services may collect your data under their own policies.

We do not control, endorse, or take responsibility for their practices.
🤖 Customized AI Chatbot Data Handling

Client-Supplied Data Integration

As part of our AI Automation Package (AIAP), we offer to integrate client-provided company-specific data into your Customized AI Chatbot. This service is available during your active subscription period.

Data Submission: Clients are responsible for supplying all relevant business data, documents, and materials in a structured and accessible format.

Data Usage: The provided data will be used solely to enhance the chatbot's responses and functionalities pertinent to your business needs.

Data Ownership: All data supplied remains your property. We do not claim ownership over any client-provided content.

Data Security: We implement appropriate security measures to protect your data during transmission and storage.

Third-Party Platform Disclaimer

Our Customized AI Chatbot may be deployed via third-party platforms, such as Pickaxe AI. While we strive to ensure seamless integration, we are not responsible for any issues, outages, or data handling practices of these third-party services.

Alternative Solutions: In the event of unresolved issues with a third-party platform, we reserve the right to migrate your chatbot to an alternative platform to maintain service continuity.

Data Transfer: Should a platform migration occur, we will ensure that your data is securely transferred and integrated into the new system, adhering to our data protection standards.

Usage Monitoring and Fair Use

To maintain optimal performance and service quality, we monitor chatbot usage to prevent abuse and ensure fair use across all clients. Excessive or inappropriate use may result in service limitations or additional charges, as outlined in our TOS.

🧾 Your Rights

You have the right to:

Request access to, or a copy of, the personal data we hold

Correct or update inaccuracies

Withdraw consent or opt out of communications

Request deletion (subject to contractual obligations or legal requirements)

Object to data processing for direct marketing

To exercise these rights, email: [email protected]

🍪 Cookies & Tracking

We use cookies and tracking pixels to:

Analyze website traffic

Remember your preferences

Retarget ads through platforms like Facebook and Google

You may adjust your cookie preferences in your browser or opt out via YourAdChoices.org.

For full details, see our Cookie Policy on https://aiaidagency.com/terms-conditions.

🔁 Policy Updates

We may update this Privacy Policy periodically. All changes will be effective upon posting. Continued use of our Website or Services after updates signifies your agreement to the revised terms.
📬 Contact

If you have questions about this policy or how we handle your information, contact us at:

📧 [email protected]